Any person who communicates with the Commission, and whose communication includes confidential business information, may submit a written request to the Commission that the specific portion of that communication consisting of such confidential information be protected from disclosure.

Trade secrets and other confidential or proprietary information pertaining to the commercial interests of any person, which are submitted in connection with a communication by any person to the Commission, may be entitled to treatment as confidential business information.

A person seeking to have information or materials treated as confidential business information may submit the information or materials to be considered separately from the other communications to the Commission, together with a written request that the Commission treat such information as confidential business information.

The Commission may on its own motion determine that the information or materials should not be routinely available for public inspection.

In the absence of a request referred to in paragraph (4), materials or information that are submitted may be made available for inspection upon request, even though such information or materials may contain trade secrets or confidential information.

The presence of confidential business information within the body of a communication to the Commission shall not entitle the entirety of those communications to confidential treatment, but that portion of the communications which is entitled to confidential treatment as confidential business information may be extracted from the main body of the communication made available for public inspection.

The disclosure of confidential business information may be compelled pursuant to a parliamentary, judicial or other lawful process.

The Commission may from time to time prescribe fees payable in respect of any licence issued or service performed under the Act or these Regulations.

Every fee payable to the Commission in connection with applications for licences, frequency spectrum assignments, or any other matter shall be paid in full before the licence is granted or the frequency is assigned by the Commission.

Unless otherwise prescribed by the Commission, all licensees shall make yearly payment of the annual operating fees due for the current year by the 1st day of July of each calendar year, but not later than three months after the end of the licensee's financial year.

Where any licensee is required to pay fees to the Commission on the basis of information or records in the custody of such licensee, the licensee shall submit a declaration to the Commission in the manner prescribed by the Commission, attesting to the completeness and accuracy of the information upon which such computation of fees is based.

The Commission shall, in the performance of its duties under the Act and these Regulations, promote, develop and enforce fair competition and equality of treatment among all licensees in any business or service relating to communications.

The Commission may, on its own motion or upon a complaint, investigate any licensee whom it has reason to believe or is alleged to have committed any act or omission, or to have engaged in a practice, in breach of fair competition or equal access.

Any person with a complaint regarding breach of fair competition or equal access against any licensee may lodge such a complaint with the Commission.

The licensee shall, within 30 days from the date of the notice, make representations in response to the notice and shall give the Commission all information in his possession required under the notice.

Any person affected by the contravention or breach of fair competition or equal access may make representation to the Commission in that regard.

The provisions of this regulation shall not affect the right of any person to take any other action against a licensee under any other applicable law.

The exercise of the power conferred to the Commission by paragraph (2) of this regulation shall be contingent upon a determination by the Commission that a subscriber or a class of subscribers have first made a reasonable effort to resolve the complaint through the approved complaints and claims handling procedure provided for the licensee.

The decision of the Commission rendered pursuant to this regulation shall, within 15 days, be entered in the register of the Commission and communicated to all the parties to the dispute.

The decision of the Commission in a dispute shall be binding on the parties and, where a contract or agreement exists between the parties, such a decision shall have the effect of an addendum to the contract or agreement.

Any person aggrieved by the decision of the Commission made under this regulation may appeal to the Tribunal within 15 days of the date of the decision of the Commission.

The provisions of this regulation shall not limit, relieve, or in any way affect the obligations of a licensee under any condition of a licence.

The Commission shall prescribe the terms and conditions of all licences, as it considers consistent with the objectives of the Act, these Regulations and such other circumstances as the Commission may consider appropriate, including the terms and conditions upon which the license is granted, the services to be provided by the licensee and the network to be operated by the licensee.

The Commission may issue licenses for the provision of local access services, national long distance services, international services, very small aperture terminal services, internet backbone, global mobile personal communications services (GMPCS) and customer premises wiring, terminal equipment and maintenance, repair workshop services and radio station licence.

Local access services shall be provided by a licensed local access provider or a regional telecommunications operator.

Licences granted shall contain an obligation to provide services efficiently and at reasonable costs.

Licences may include the provision of services to rural or sparsely populated areas or other specified areas and other conditions as the Commission may deem necessary.

A licence granted under the Act may not be transferred without the written consent of the Commission.

An application for the transfer of a licence shall be accompanied by an application in the prescribed Form 1 set out in the First Schedule, completed by the person to whom the licensee intends to transfer the licence.

The Commission shall in considering an application for transfer have regard to the same terms and conditions as in considering a grant of a new licence, provided that the Commission may in its discretion refuse to approve such an application for transfer under this regulation.

An application for renewal of a licence shall be made in accordance with the conditions of each licence.

In considering an application for renewal of a licence, the Commission shall have regard to the fulfilment by the licensee of the obligations contained in the licence in the previous licence period.

The process for renewal of a licence for telecommunications services shall be contained in each licence and each application process shall be considered as part of these Regulations.

The Commission shall manage and control the use of or emissions from the radio electromagnetic spectrum and use of geostationary orbital slots within the territory of Kenya and shall have the power to withdraw, suspend, or prohibit any such use or emissions.

The Commission shall, in accordance with the Act, have the power to negotiate with the International Telecommunication Union, its affiliated bodies and other countries' regulatory bodies or entities performing such functions.

The Commission shall be responsible for, frequency planning and engineering, frequency assignment and licensing, frequency monitoring and inspection of radio stations, and the implementation of the Kenya government policies on radio communications National Spectrum management policy.

The Commission may assign the use of a frequency or frequencies to the applicant, and shall for that purpose take into account all technical data of the equipment and associated accessories proposed to be used by the applicant.

The Commission may, upon application in a prescribe Form No. 5 set out in the First Schedule, assign frequencies when it is satisfied that such assignment will not cause harmful interference to any station or licensee operating in accordance with the Kenya table of frequency allocations:

Provided that in the event of non-availability of the frequencies applied for, the Commission may consider assigning frequencies in alternative frequency bands.

A person licensed to operate and provide mobile radio communication - systems and services shall apply to the Commission in the prescribed form No. 6 set out in the First Schedule for assignment of the necessary frequencies:

Provided that in the event of non availability of the frequencies applied for, the Commission may consider assigning frequencies in alternative frequency band.

When the Commission is satisfied with an application, the applicant may be assigned a frequency or frequencies, which shall be used in accordance with the prescribed technical and operating parameters.

The Commission may impose any conditions on the use of the assigned frequencies.

The Commission may where it considers expedient so to do require a licensee to migrate to a new frequency band.

A frequency licence shall not confer any ownership rights of the frequency to the licensee.

The commission may require licensees to share a frequency band.

No material change may be made in a licensed station, including change of station parameters as specified in the license without written authorisation from the Commission.

Without prejudice to the generality of this regulation, a licensee shall seek the approval of the Commission where such licensee proposes a change which is likely to increase the height of a structure supporting the radiating portion of the antenna or decrease the height of a lighted antenna structure or in the location of an antenna when such relocation involves a change in the geographic co-ordinates of latitude or longitude by as much as one second, or when such relocation involves a change in street address.

No frequency spectrum shall be assigned unless a radio equipment in respect of which an assignment is sought has been duly type approved by the Commission.

Upon installation of the radio communication system, the licensee shall ensure that the system is inspected and certified by the Commission to be operating in accordance with conditions of assignment.

The Commission shall monitor all emissions from licensed stations for the purpose of ensuring efficient utilisation and compliance with licensed parameters.

The licensee shall provide unlimited access to the Commission's authorised officers to the licensees' installations for purposes of inspection and verification of operational parameters.

All records of stations shall be made available for inspection by the Commission's authorised officers at any time while the station is in operation.

Any interference experienced by the licensee shall be reported to the Commission in writing.

All frequency licensees shall comply with directions from the Commission that will assist in the resolution of frequency interferences.

A licensee of any radio station which has an antenna structure required to be painted and illuminated pursuant to the provisions of any written law shall perform all inspections and maintenance of the tower marking and lighting, and associated control equipment, required thereto.

All licensees shall ensure full compliance with directions given by the Commission in consultation with the government agency responsible for civil aviation, in regard to antenna towers.

Any licensee who uses a frequency or frequencies assigned, or provides a radio communications service other than the service or services for which he holds a licence shall be guilty of an offence.

Any licensee who uses an unauthorised frequency or equipment to offer radio communication service shall be guilty of an offence.

The Commission may disable or confiscate any radio communication apparatus or stations operated in contravention of the condition of license or in contravention of the Act and these Regulations.

The confiscated equipment or apparatus shall be disposed of according to the applicable procedures.

An order revoking a frequency licence shall be in writing and shall be availed to the licensee.

Any person aggrieved by the decision of the Commission made under this regulation may appeal to the Tribunal within fifteen (15) days of the date of making such a decision.

Save as provided in the Act or in a particular licence, a licensee shall have the right to choose its interconnection provider to route calls towards customers of another licensee:

Provided that in the case of calls towards international destinations, calls shall be routed through the operator or operators licensed to provide such service.

A licensee under the Act shall have the right and, when requested by another licensee, an obligation, to negotiate the interconnection of its telecommunications system, facilities and equipment with the telecommunications system, facilities and equipment of another licensee, in order to provide end-to-end connectivity and interoperability of services for all customers.

All telecommunications systems providers shall meet all reasonable request for access to their telecommunications system at network termination points offered to the majority of the customers.

The terms and conditions of an inter-connection agreement shall promote increased public and efficient use of telecommunications services and facilities.

All interconnection agreements shall facilitate end-to-end connectivity by ensuring that calls originated on the telecommunications system of an interconnect operator can be terminated at any point on the telecommunications system of any other telecommunications service provider on a non-discriminatory basis.

Any transmission of calls across and within telecommunications systems shall be seamless to both the calling and called parties.

All procedures for forecasting, ordering and provisioning interconnection shall be efficient and occur within reasonable time frames.

All facilities or systems used for interconnection shall be provided in sufficient capacity to enable the efficient transfer of information between interconnected telecommunication systems.

A service acquired as part of interconnection may be used for any lawful purpose.

Interconnection agreements shall provide for adequate capacity, service levels and reasonable remedies for any failure to meet those service levels.

Parties to an interconnection agreement shall comply with all relevant service standards of the International Telecommunications Union and such other technical standards as the Commission may from time to time determine.

Parties to an interconnection agreement shall negotiate in good faith and use their reasonable endeavours to resolve disputes as to the form and subject of an interconnection agreement.

An interconnect provider shall provide interconnection information to an interconnect operator upon receipt of written request.

An interconnect operator's request for interconnection shall be given reasonable priority over customer orders of the interconnect provider.

Save as may be provided for in an charges and interconnection agreement, all interconnect providers shall, charging structure. at the beginning of each year, forward to the relevant licensees a proposal for interconnection rates, terms and conditions that are just, reasonable and non-discriminatory.

All charges for interconnection shall be objective, independently verifiable, fair, and shall be charged for each type of telecommunications service related to interconnection and shall not be designed to facilitate cross-subsidies by an interconnect provider of its network.

All charges for interconnection shall not exceed retail charges for the provision of the equivalent services or facilities to be provided by that interconnection.

An interconnect operator shall be free to acquire services from an interconnect provider at any retail price offered by the interconnect provider without prejudice to any rights to acquire the same or similar services under an interconnection agreement.

A copy of the request for interconnection referred to in paragraph (1) shall be forwarded to the Commission by the requesting party.

The interconnect provider shall inform the interconnect operator in writing within 15 days of receipt of the request for interconnection of its ability and willingness to supply the form of interconnection requested, whether it will be able to do so within the time frames requested by the interconnect operator, and its ability to commence negotiations on the date requested.

Where the parties do not agree on the date upon which to commence negotiations, the Commission shall have the power to compel both parties to commence negotiations to an interconnection agreement on a date specified by the Commission.

Any disputes as to the reasonableness of a request for interconnection shall be referred to the Commission.

Where parties have commenced interconnection negotiations and one party claims that the other party is unwilling to negotiate or agree on any term or condition on which interconnection is to be provided, the matter shall be referred to the Commission for determination.

Where a party or any other person alleges that there has been a contravention or failure to comply with the provisions of the Act, these Regulations or an interconnection agreement, the Commission shall investigate and make a decision in response to the allegation.

Where the interconnect provider has informed the interconnect operator that it is able to provide interconnection, it shall ensure that the system conditioning and provisioning procedures required to provide such interconnection are undertaken within the time required by the interconnect operator.

A telecommunications systems provider shall provide six (6) months notice to interconnect operators of planned changes to its telecommunications system that may materially impact on the telecommunications services of such interconnect operators.

Disputes in connection with the timely provision of interconnection or notice of planned changes shall be submitted to the Commission for determination.

Points of interconnection shall be established and maintained at any technically feasible points as agreed by the parties.

Interconnect operators shall, in sufficient detail, give three (3) years notice to interconnect providers of the points at which they wish to be interconnected to enable the interconnect provider assess the systems conditioning and other requirements for establishing such points of interconnection.

Points of interconnection shall be established as soon as practicable following a request but in any case not later than ninety (90) days from the date of the request.

Interconnect operators shall be responsible for the cost of building and maintaining the points datafill and switching capacity to support the interconnection and for the costs of transport from their points of origination to points of interconnection.

Where parties providing interconnect services are telecommunications systems providers, they may mutually agree on the point of interconnection and share the costs of establishing such points of interconnection.

Where a licensee seeking interconnection from any telecommunications systems provider requests that its facilities for interconnection be co-located with the facilities or premises of the telecommunications systems provider, such co-location shall be provided unless it is technically not feasible and the costs of such co-location shall be mutually agreed by the parties.

Any disputes in connection with the establishment and maintenance of points of interconnection or co-location shall be submitted to the Commission for determination.

Calling line identity and all necessary signaling data shall be passed between interconnecting parties in accordance with standards prescribed by the Commission.

Disputes arising out of calling line identity shall be submitted to the Commission for determination.

Parties to an interconnection agreement shall ensure that any modification, suspension or termination of interconnection agreements does not adversely affect customers.

A party to an interconnection agreement may only suspend interconnection in exceptional circumstances and only where such suspension is intended to address a material degradation of telecommunications systems or services.

Parties to an interconnection agreement which has been approved by the Commission may amend or modify such agreement by giving the Commission a copy of the proposed amendment and not less than thirty (30) working days written notice prior to the effective date the proposed amendment is to take effect.

Confidential information relating to interconnection of a party received by another party, or business information generated by the telecommunications system of a party as a result of interconnection, shall be used solely for the purpose of providing interconnection, and shall not be disclosed to any person involved in the development or provision of retail services of the other party or its subsidiaries or affiliates.

The provisions relating to confidentiality of any matter in an interconnection agreement shall not prevent the disclosure by the Commission of any provisions therein due to public interest or pursuant to a legal process.

The party against whom the application is filed shall have thirty (30) days to respond to the application and such response shall state the views of that party and a statement of reasons in support thereof.

Nothing in this regulation shall prevent the parties from reaching an agreement and withdrawing the dispute by submitting the negotiated agreement to the Commission for approval.

Parties to an interconnection agreement shall file with the Commission an application for the Commission's approval of each proposed interconnection agreement at least thirty (30) working days before the date the proposed agreement is to take effect.

Parties to an interconnect agreement shall file with the Commission an application for the Commission's approval of the renewal or extension of an existing interconnection agreement at least thirty (30) working days prior to the expiry of the agreement.

The Commission may request for any information from the parties to an interconnection agreement that it deems necessary to evaluate the terms and conditions and the charges set forth in the agreement, and may request that the interconnection agreement be modified as specified by the Commission in writing.

If the Commission does not request information or modifications within thirty (30) days of receipt of an application for approval of an interconnection agreement, or the renewal thereof, and does not make a decision on the interconnection agreement within that period, then the agreement shall be deemed to have been approved.

Upon receipt of a request by the Commission to modify an interconnection agreement or any part thereof, the parties shall negotiate and submit a revised interconnection agreement to the Commission within ten (10) working days of receipt of the Commission's request.

Where the parties are unable to agree on the requested modification, the Commission may, if it determines that a negotiated agreement is not possible, impose an interconnection agreement on the parties with the charges payable thereunder as set by the Commission.

If the Commission does not request additional modifications or does not make a decision on the revised interconnection agreement within five (5) working days upon receipt of the revised interconnection agreement, the revised agreement shall be deemed to have been approved.

A party who is aggrieved by the decision of the Commission may, within fifteen (15) days from the date of the Commission's decision, appeal to the Tribunal.

Any telecommunications service provider who intends to acquire leased capacity in order to provide licensed services shall request the provision of such capacity from a licensed network infrastructure operator.

Where a licenced network or infrastructure operator is unable or unwilling to provide such service to a telecommunications service provider within ninety (90) days of receiving the request or at a reasonable price the Commission may, upon application, authorise such telecommunications service provider to establish the required capacity for its own use:

Provided that where the operator licensed to provide such infrastructure for any cause, is unable to provide such leased capacity within the prescribed time, it may apply to the Commission for an extension of time within which to provide such capacity to the telecommunications service provider.

All telecommunications and radio communication equipment shall prior to their installation or connection to any public switched telecommunication network in Kenya be submitted to the Commission for type-approval.

The Commission shall grant type-approval for each type of equipment once and subsequent users of the same model of equipment shall not apply to the Commission for type approval:

Provided that any changes in models, design or specification of any equipment which has been type approved by the Commission shall be resubmitted for type approval.

The Commission shall not be obliged to return to the applicant any samples of equipment and associated literature submitted for the purposes of type approval.

Where the equipment submitted for type approval is a single channel low capacity radio equipment, the Commission shall evaluate the application and convey its decision to the applicant within thirty (30) working days of receipt of the application:

Provided however that where the equipment submitted for type approval is a switch or switches of over one thousand (1000) ports, the Commission shall convey its decision to the applicant within sixty (60) days of receipt of the application for type approval.

The Commission may type accept any equipment that has received type approval from another country or jurisdiction that is recognised by the Commission:

Provided however that the applicant for type acceptance shall submit a sample or samples of the equipment and copies of test results and type approval certificate from that country or jurisdiction at the time of the submission of the application for provisional acceptance.

The Commission may, on its own motion or upon an application, institute proceedings to determine whether technical standards from other countries or jurisdictions should be recognised in Kenya for, purposes of exempting any equipment from type approval or testing requirements.

Any person may submit to the Commission an equipment for provisional type approval.

Where the Commission has determined that an equipment which is the subject of an application for provisional type approval complies with the requirements for type approval, it may grant provisional type approval for a period of six (6) months on terms and conditions as it may determine.

The Commission may, where it deems necessary, when granting provisional type approval to any equipment limit the number of units of such equipment that an applicant can hold until final type approval is given.

The Commission may extend the grant of the provisional type approval for one further period of six (6) months when it is of the view that the performance of such equipment within the provisional type approval period is satisfactory.

All applications for final type approval shall be submitted in the prescribed Form No. 3 set out in the First Schedule five months after the grant of provisional type approval and shall indicate the date of grant of provisional approval:

Provided that no provisional type approval shall lapse or expire while an application for final type approval is pending with the Commission.

The Commission shall inform the applicant in writing of the final type approval of an equipment or apparatus and shall issue the applicant with a registration number to display on the equipment or apparatus when the equipment or apparatus is being sold and used.

Where the Commission is of the view that an equipment or apparatus should not be type approved, it shall notify the applicant in writing of its decision not to type approve the equipment or apparatus and shall provide reasons for such refusal.

Any person who is aggrieved by the decision of the Commission made under this Part may appeal to the Tribunal.

The Commission shall forward a copy of the representation or objection to the applicant or holder of a type approval certificate and give the applicant or holder an opportunity to give evidence to rebut the representation or objection.

The Commission shall consider such representations or objections when considering the grant of type approval or in evaluating the working of any equipment or apparatus for which has been type approved.

The numbering scheme of each licensee shall comply with the Commission's guidelines concerning the implementation of the national numbering plan.

The Commission may in assigning or allocating numbers to licensees charge fees for such allocation or assignment.

For purposes of this Part —

"numbering plan" means the method of assigning NNX codes to provide a unique telephone addresses or identities to a user-network interface.

The provisions in this Part shall be carried out in accordance with the terms of any international or regional convention or agreement to which Kenya is a party.

Where a postal licensee conduct international postal services, the Commission shall ensure that such a licensee conduct their operations in accordance with the rules, regulations and procedures of the conventions and agreements to which Kenya is a party, except to the extent that Kenya's adherence thereto is limited by a reservation.

No person shall operate a reserved or unreserved postal services except in accordance with a licence issued under the Act.

The Commission shall prescribe the terms and conditions of all licences, as it considers consistent with the provisions of the Act, these Regulations and such other circumstances as it may deem necessary.

Any person may, subject to the provisions of the Act and these Regulations, apply for a licence from the Commission to operate postal services.

Applications for postal service licences shall be made in writing in the prescribed form No. 1 set out in the First Schedule.

In considering any application for a postal licence, the Commission may require the applicant to produce such evidence or information to show his or her capacity to operate postal services as the Commission may deem necessary.

The Commission may require applicants for postal licences to provide evidence of ownership of the firm or company applying for the licences in support of the application and any person who knowingly gives false information shall be guilty of an offence.

All applications for a postal licence shall be accompanied by the prescribed fees.

All licences issued under this regulation shall be in writing and unless previously revoked in accordance with any terms contained in the licence or as a result of a contravention of the Act or these Regulations or the terms of the licence, shall continue in force for such period as may be specified therein.

A postal service licence shall set out the terms and conditions upon which it is granted and shall require the provision by the licensee of such postal services as are specified in the licence and may include the provision of services to rural or sparsely populated areas or other specified areas.

Postal licences shall not be used for purposes other than for which it is issued and any other use of the licence, or contravention of the conditions stated therein, shall constitute an offence.

Postal licensees shall not take any action in the provision of postal services that has or is likely to have the effect of giving an undue preference to, or causing undue discrimination against, any person or category of persons.

If it appears to the Commission that a licensee is taking or intends to take any action which has or is likely to have the effect of giving undue preference to, or causing undue discrimination against any person or category of persons, the Commission may, after having given such licensee an opportunity to be heard, direct the licensee through a written notice to cease or refrain from taking such action, as the case may be.

Failure to comply with an order of the Commission issued under this regulation shall constitute an offence.

If the Commission is satisfied that an applicant has fulfilled all the conditions for granting a licence and upon payment to the Commission of the prescribed fees, the Commission shall issue such an applicant with a licence.

Every postal licensee shall, within the prescribed time, pay the Commission the fees specified in the licence and any licensee who fails to pay such fees shall be liable to pay such penalties as the Commission may prescribe.

Where the Commission intends to modify all or any condition of a postal licence, the Commission shall publish a notice in the Gazette stating the reasons for the intended modification and giving not less than sixty days period for the licensee or other interested parties to make any written representation regarding the intended modification.

The Commission shall give due consideration to any representations made by the licensee.

Where the modification of a licence condition is at the instance of the Commission and such modification is likely to cause undue harm to the licensee, the Commission may grant such licensee a reasonable period to comply with the modification terms of the licence.

The Commission may, if it considers appropriate to do so in furtherance of the objectives of the Act, modify the terms of a postal licence on application of a postal licensee:

Provided that where such modification is at the request of a postal licensee, such licensee shall meet the costs of the modification.

Any person who is aggrieved by the decision of the Commission made under this regulation may appeal to the Tribunal within fifteen (15) days from the date on which the decision is made.

Every postal licence shall contain provisions for the suspension or revocation of the licence.

Unless provided otherwise in the licence, the Commission shall give a licensee sixty (60) days written notice of its intention to suspend or cancel a licence and shall specify in such notice the reasons for the intended suspension or cancellation of the licence.

The licensee or any interested party may make representations against such suspension or cancellation to the Commission.

Any person aggrieved by the decision of the Commission, under this regulation may within fifteen (15) days from the date on which the decision is made appeal to the Tribunal.

No postal licence shall be transferred or leased without the written consent of the Commission.

Where a licensee intends to transfer or lease a postal licence, he shall make an application to the Commission.

An application for the transfer or lease of a licence shall be in the prescribed form completed by the person to whom the licensee intends to transfer or lease the licence.

The Commission shall in considering an application for transfer or lease of a licence have regard to the same terms and conditions as when considering the grant of a new licence:

Provided that the Commission may at its discretion reject an application made under this regulation.

An application for renewal of a licence shall be made in accordance with the provisions of each licence.

In considering an application for renewal of a licence, the Commission shall have regard to the fulfilment by the licensee of the licence terms and conditions in the previous licence period.

An application for renewal of a public postal licence shall be made at least six months before the expiry of the licence.

A licensee may, during the prescribed period, apply for the renewal of his or her licence.

Where a licensee has complied with the Act, these Regulations and the licence, a licence shall continue to be valid until such time as a decision has been made regarding the application for the renewal.

The Commission may from time to time require a person licensed to provide reserved postal services to provide such services to areas which are not adequately served.

A licensee for the provision of reserved postal services may provide such services through a contract, agency or franchise without such agent or franchisee being required to hold a licence under the Act.

A licensee designated as a public postal licensee shall maintain separate books of account for reserved postal services and unreserved postal services and shall not cross-subsidise the prices for any service it offers in the market for unreserved postal services with revenue from the sale of reserved postal services.