During the Company of the Year (COYA) 2010 gala event, held on December 1, 2010, NCLR received the accolade of the COYA panel and won the Judges Award. In its citation the COYA Judges had this to say about NCLR: “For an Organization that has the urge and enthusiasm to always to always seek opportunities for improvement, ‘’never give up’’ mentality.”
The Company of the Year Awards or COYA were conceptualized between 1997 and 1999 by the Kenya Institute of Management (KIM); one of only four national management institutes in Africa.
The idea for COYA was inspired by the critical need to celebrate the achievements being made and to enhance organisations’ management capabilities and performance excellence - to give them the right tools to win in the tough operating environment enforced by the previous political regime. This was in the spirit of KIM’s mission to promote excellence and integrity in management practices, in order to increase local competitiveness and performance in an increasingly global world.
KIM introduced an assessment and reward program for organisational performance and in 2000, COYA was born.
Since its inception, the number of participating organisations has grown steadily year on year and the COYA process has evolved as the business environment has become more sophisticated. Key milestones include incorporating SMEs into COYA from 2006 and a partnership with IFC in 2008 to launch the KIM Business Awards (KABA). This was in recognition of the vital role played by SMEs as the lifeblood of the economy and the consequent need to assess the performance of SMEs separately from larger organisations, in order to ensure fair and equitable comparison with peers.
In 2011, KIM introduced a new model, the Organisational Performance Index (OPI), aimed at giving organisations an innovative excellence model to enable the development of world class processes and innovation capability, which will sharpen their competitive edge and enable them to compete and win at a global level.
The OPI model is rooted in the Company of the Year Awards (COYA) assessment process, which underwent a major re-engineering exercise in 2008. Under OPI, the participating organisations were assessed using a model which emphasises the relationship between instilling smart business processes and generating strong business results. This way, organisations are now assessed on their ability not only to deliver results today but also to build on them year on year by creating a culture which values continuous improvement. The Company of the Year Awards (COYA) are now judged on the basis of the results generated by organisations that have completed the OPI process
The new approach was driven by a rigorous and consultative process. Anchored in the concept of Existence, Implementation, Results (EIR), the review process was enriched by practical feedback from participating companies. Finally, it was benchmarked against world class excellence models such as the Malcolm Baldrige National Quality Award, European Foundation for Quality Management and the Japan Quality Award.