Complaints Handling and Access to Information Framework – FAQs

Kenya Law is committed to effectively managing customer complaints and promoting Access to information held by the institution. Below are FAQs regarding Kenya Law complaints handling framework.

1) Which are the official Kenya Law Communication channels?

Letters can be sent to:

Chief Executive Officer/Editor, Kenya Law

P.O. Box 10443 – 00100, Nairobi Kenya.

Official e-mail address for the institution

E-mail: info@kenyalaw.org

• Dedicated telephone lines for complaints

Landline: 020 271 9231, 020 271 2767, 020 272 4980

Safaricom: +254 718 799 464 | Telkom Wireless: 020 – 201 1614

• Dedicated e-mail address for complaints

complaints@kenyalaw.org

• Official e-mail address of the Accounting Officer

E-mail: editor@kenyalaw.org

2) Where are you located?

We are located at the ACK Garden Annex, 5th Floor, 1st Ngong Avenue, Ngong Road, Nairobi

3) Where can I find Kenya Law Service Delivery Charter?

On the Kenya Law Website – http://kenyalaw.org/kl/index.php?id=9763

4) How can I access Kenya Law complaints handling policy and procedures?

On the Kenya Law Website – http://kenyalaw.org/kl/index.php?id=9768

5) Where can I find the Kenya Law Access to information guidelines?

On the Kenya Law Website – http://kenyalaw.org/kl/index.php?id=9766

6) How soon can my complaints be addressed?

We promise to process your complaint within 24hrs. More information can be obtained from our Service Delivery Charter

On the Kenya Law Website – http://kenyalaw.org/kl/index.php?id=9763

7) Contact details of officers in charge of complaints

Emily Nakhungu,

Team Leader, Sales Marketing & Customer Care Department

Landline: 020 271 923 1, 020 271 2767, 020 272498 0

E-mail: enakhungu@kenyalaw.org

Caroline Wairimu,

Assistant Sales and Marketing Officer

Landline: 020 271 9231, 020 271 2767 ,020 2724980

E-mail: cwairimu@kenyalaw.org

8) Information Access Officer

Janet Munywoki

Senior Assistant Editor/Deputy CEO

P.O Box 10443 – 00100, Nairobi Kenya.

Landline :020 271 9231 , 020 271 2767 ,020 2724980

E-mail: jmunywoki@kenyalaw.org

+254 20 271 2767, 20 271 9231, 718 799 464